Privacy Policy

Last Updated: January 15, 2025

Introduction

At Masterpiece Furniture Makers ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website masterpiecefurniture.com (the "Site") or make purchases from us. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.

Information We Collect

Personal Information You Disclose to Us

We collect personal information that you voluntarily provide to us when you register on the Site, express an interest in obtaining information about us or our products and services, when you participate in activities on the Site, or otherwise when you contact us. The personal information we collect may include the following:

  • Contact Data: First and last name, email address, postal address, phone number, and other similar contact data.
  • Payment Data: Credit card numbers, bank account information, and other payment details necessary to process your orders. All payment data is stored by our payment processor (Razorpay) and you should review their privacy policy.
  • Order Information: Details about your purchases, order history, product preferences, and custom furniture specifications.
  • Communications: Records of your communications with us including customer service requests, design consultations, and feedback.
  • Account Credentials: Passwords, password hints, and similar security information used for authentication and account access.

Information Collected Automatically

When you visit, use, or navigate the Site, we may automatically collect certain information about your device and usage patterns. This information is primarily needed to maintain the security and operation of our Site, and for our internal analytics and reporting purposes. This information may include:

  • Log and Usage Data: Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Site, including your IP address, browser type and version, pages viewed, time spent on pages, and other statistics.
  • Device Data: Information about the computer or mobile device you use to access our Site, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
  • Location Data: Approximate location information as determined through data such as your IP address for regional customization and shipping estimates.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Site and hold certain information to enhance your experience. For more information, please see our Cookie Policy.

How We Use Your Information

We use personal information collected via our Site for various business purposes described below:

  • To fulfill and manage orders: Process your payments, arrange for shipping, provide you with invoices and order confirmations, communicate with you about your order, and facilitate returns and exchanges.
  • To deliver services: Provide our furniture design consultation services, manage your custom orders, and deliver the products you purchase.
  • To manage user accounts: Create and manage your account, authenticate users, and provide account-related customer support.
  • To improve our Site: Analyze how customers use our website, troubleshoot technical issues, and develop new features and functionality.
  • For marketing: Send you promotional communications about our products, services, and events, with your consent where required by law. You may opt-out of these communications at any time.
  • For security: Protect against fraudulent transactions, monitor and prevent identity theft, and otherwise protect the security of our Site and business.
  • For legal compliance: Comply with applicable laws, regulations, and legal processes, respond to lawful requests from public authorities, and exercise our legal rights.

Sharing Your Information

We may share your personal information in the following situations:

Service Providers

We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include:

  • Payment processing (Razorpay, PayPal)
  • Order fulfillment and shipping (Delhivery, FedEx)
  • Customer service platforms (Zendesk)
  • Marketing and analytics (Google Analytics, Mailchimp)
  • Website hosting and maintenance (AWS)

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Legal Requirements

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

With Your Consent

We may disclose your personal information for any other purpose with your explicit consent.

Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures include:

  • Encryption of sensitive data in transit and at rest using SSL/TLS protocols
  • Regular security audits and vulnerability testing
  • Access controls and authentication procedures
  • Secure destruction of data when no longer needed

However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Site is at your own risk. You should only access the Site within a secure environment.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Typical retention periods:

  • Customer account data: 5 years after last activity
  • Order information: 7 years for tax and warranty purposes
  • Marketing preferences: Until you opt-out or 3 years after last engagement
  • Website analytics: 26 months

Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request correction of any inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data under certain circumstances.
  • Restriction: Request restriction of processing of your personal data.
  • Portability: Request transfer of your data to another service provider.
  • Objection: Object to our processing of your personal data.
  • Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your data.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may need to verify your identity before responding to your request. We will respond to your request within 30 days.

You also have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.

International Data Transfers

Our company is headquartered in India, but we may transfer, store, and process your information through our service providers in other countries. These countries may have data protection laws that are different from the laws of your country.

When we transfer personal data outside of India, we implement appropriate safeguards including standard contractual clauses approved by relevant authorities to ensure your data remains protected according to this Privacy Policy.

Children's Privacy

Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are under 16, please do not provide any information on this Site or through any of its features.

If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

Third-Party Websites

Our Site may contain links to third-party websites and applications that are not affiliated with us. Once you have used these links to leave our Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information.

We are not responsible for the content or privacy and security practices of any third parties, including other websites, services, or applications that may be linked to or from our Site. You should review the privacy policies of other websites you visit.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: privacy@masterpiecefurniture.com
  • By mail: Data Protection Officer, Masterpiece Furniture Makers, 123 Artisan Lane, Indiranagar, Bangalore, Karnataka 560038, India
  • By phone: +91 80 1234 5678 (Monday to Friday, 10 AM to 6 PM IST)